Returns Policy

At Zentopix, we want you to be completely satisfied with your purchase. If you need to return an item, please review our returns policy below:

1. Eligibility for Returns

• Return Period: Items can be returned within 30 days of the original purchase date.
• Condition of Items: To qualify for a return, items must be unused, in the same condition as received, and in their original packaging.
• Non-Returnable Items: Certain items are non-returnable, including:
  • Perishable goods
  • Custom or personalized items
  • Gift cards
  • Items marked as final sale

2. Return Process

• Initiating a Return: To begin the return process, please contact our customer service team at [email protected]. Provide your order number and a brief explanation for the return.
• Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to send the item back to us.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part, such as a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

3. Refunds

• Processing Refunds: After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: Partial refunds may be issued for items that are returned in a condition different from when they were received, such as items that are damaged, missing parts, or not in their original packaging.

4. Exchanges

• Exchange Policy: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected]. Depending on your location, the time it may take for the exchanged product to reach you may vary.

5. Gifts

• Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and processed, a gift certificate will be mailed to you. If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.

6. Contact Information

If you have any questions about our returns policy or need assistance with a return, please contact us:

• Street: 4290 N 2400 E, Filer, ID 83328, United States
• Phone Number: (972) 272-1941
• Email: [email protected]

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